1 (626) 241-7826 [email protected]


RX Sleeve’s Return & Exchange Policy


.When your package arrives you will be able to determine if you like it or not without opening the sealed bag.  You will be able to feel the weight, view the coloring, see the size and squeeze the softness of the product with opening the tamper proof bag.   

We work hard to provide all of the details of each product, so you can make the best choice when selecting a model.  However, we understand that sometimes when the product arrives it may look different.

Every order is hand crafted and made to order, we use the 100% skin safe platinum silicone – our products are at a 5 star level.

Below is our policy for returns & exchanges.


  • Opened packages
  • Broken safety seals
  • Packages that have been cut on the sides, top or bottom
  • Packages that show evidence that the product has been touched by human hands.
  • No exceptions will be made for opened bags.


  • A 25% restocking fee will be deducted from your refund.
  • Return shipping fees and tracking will be paid by the customer
  • Only sealed packages will be accepted.
  • No exceptions will be made for opened bags.

Send an email to [email protected] with your order number advising that you will be mailing back your order.

We will only accept returns with tracking numbers to verify that your order has been mailed to us. You may ship the product back to us at KOI Concepts  P.O.Box 3803 San Dimas, CA 91773.


  • Sealed package – The model shipped back to RX Sleeve must not be opened and in the original tamper proof bag
  • If the model you are returning is priced higher than the model you would like to exchange, a credit will be applied with your credit card company.
  • If the model you are returning is priced lower than the model you would like, an invoice for the additional fees will be sent
  • Customer will pay an additional shipping fee for the exchanged model to be mailed.
  • Return shipping fees and tracking will be paid by the customer.
  • No exceptions will be made for opened bags.
  • A 10% restocking fee will be deducted from your refund.
  • Exchanges can only be made once.

Send an email to [email protected] to exchange your product.


Bringing Enjoyment

Thank you very much. By the way this is my second order with you and I just wanted to say that my girlfriend and I are very pleased with your product.

We had ordered the Monterey and I kinda surprised her with it and she said it was extremely natural feeling and quite enjoyable. Thank you again..

Customer Concerned with Cost

Hefty price but worth every dollar. My wife is a happy camper and had multiple orgasims the first night we used Solmar.  

She could not keep her hands off of it.  We haven’t had sex like that in a loooong time.  Just want to say thanks from a very satisfied customer. 

Customer With Health Issues

Unfortunately life happens and I was diagnosed with pre-ejaculation with onset erectile dysfunction due to my Diabetes a few years ago.  My flaccid girth is large as well as my length.  I am not able to have surgery and was told by my Dr. to contact your company for a Custom Product. 

… decided to buy a Carmel Solmar with a custom hole and the Grip. When the package arrived, I opened it up and noticed the craftsmanship first hand.  The pictures on your website do not do the sleeves justice, they look very real, scary real.  Needless to say, my partner and I love it.  Men like myself are going through a hard time and to be able to use this makes this difficult journey easier, yes this is a difficult time in my family’s life but I feel like a man again.  

DISCLAIMER These are testimonials from users of our product. These testimonials reflect real-life experiences and opinions of each users. However, the experiences are personal to those particular users and may not necessarily be representative of all user of our product. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.


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DISCLAIMER: All information and resources found on RXSleeve.com are based on the opinions of the author unless otherwise noted. All information is intended to motivate readers to make their own nutrition and health decisions after consulting with their health care provider.

We encourage you to consult a doctor before making any health changes, especially any changes related to a specific diagnosis or condition. No information on this site should be relied upon to determine diet, make a medical diagnosis, or determine treatment for a medical condition. The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice.

NO information on this site should be used to diagnose, treat, prevent or cure any disease or condition.


We have been serving and advocating for men's sexual health for over 10 years. And we're here to stay for longer. Not only are we serving you with ready-to-ship products, we can also have a concierge service if you're interested in a custom, created-only-for you product.


Phone: (626) 241-7826

Open - Close: 09:00 AM-5:00 PM PST

Click Here to send us an email

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